Insurance Claim
procedure

Experiencing an insurance claim can be an intimidating and frightening experience. At iQ, we are here to help you every step of the way.

Whether it's a question, advising, or advocating, iQ will walk with you to ensure that you receive the best possible experience when you need it most.

With iQ Insurance, you will never be alone during your claim experience.

Learn more

How to start an insurance claim
with iQ Insurance



Monday - Friday, 9AM - 5PM PST

Please call iQ Insurance at 1-844-467-4747 during regular office hours or if your claim is not an emergency.

After Regular Hours

  • Optimum West Insurance
    • In BC & Alberta: 1-877-806-8023
  • Intact Insurance:
    • 1-866-464-2424
  • The Mutual Fire Insurance Company:
    • In BC: 1-855-535-0554
    • In AB: 1-877-896-0113
  • The Guarantee:
    • 1-888-998-1872

OneWorld Assist's Contact Information

Travel Underwriters’ emergency assistance and claims administration partner is OneWorld Assist. Please see below for a list of numbers:

  • From Canada and USA: 1-800-663-0399
  • From Mexico: 001-800-514-9976
  • *Outside North America and Mexico: 800-663-00399
*To use this 11-digit number, you must first dial the international access code to reach Canada, based on the country you are in. Click here to access a list of coutry access codes.

iQ Insurance: The Difference

THE iQ DIFFERENCE

At iQ Insurance, we get it. Minimal touch-points, easy application process and emailed policy documents are our standard practice. We have everything you need to insure your home, vacation and rental properties, as well as business and travel insurance to protect you from financial hardship when the unexpected happens.

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How to contact us

Hours of Operation

MON-FRI, 9AM-5PM (PT)

Toll-free Phone

1.844.467.4747